How Do I…?
Click the buttons below to find the answers to our commonly asked questions – but if you have any further questions – please don’t hesitate to get in contact with the surgery.
Join the Practice
We welcome new patients who live within the practice boundary. This includes all of Gorseinon, Loughor, Penllergaer, Garden Village and Pontlliw.
New patients will be asked to complete an NHS (‘GMS1W’) registration form and a Ty’r Felin Surgery new patient health questionnaire.
The required forms can be found via the buttons below; alternatively please pick up a copy of the forms from the Practice Reception.
To complete your registration you will require a registration appointment with our Health Care Assistant (for blood pressure check and urine dipstick screen) Alternatively please attend the surgery for a blood pressure check at our surgery POD in reception; and drop a labelled urine sample for a screening dipstick test at reception (WHITE top bottles available in reception).
If you are take any regular medication then you will require a triage appointment with a GP. For information on our controlled medication policy click here.
Please see our ‘Guide to our Services’ leaflet via the button below. The information will also be found within these website pages.
Make an appointment
Please explore the information on this website to see if any other services meet your needs first.
The surgery operates a telephone triage system for GP appointments. The receptionist will ask you for a contact number and a brief description of your problem. This information helps the triage doctor prioritise calls.
If you request an appointment you will be called back the same morning or afternoon by a doctor to discuss your problem. If required the doctor will offer a face-to-face appointment that day.
Please call the surgery at 8am and 2pm to arrange a triage appointment.
Triage closes when maximum capacity is reached. Calls made outside these times are for emergencies only.
Where possible we can accommodate requests for a particular doctor. We can accommodate requests for a male or female doctor.
Appointments with locum doctors are also available at times when partners are away or at times of peak demand. The practice usually will employ locum doctors who have worked at the practice regularly for several years and are familiar with the patient population and the surgery setup.
Nurse appointments can be booked via the telephone or at Reception.
Patients are asked to cancel appointments they no longer need. Doing this in good time means we can offer the appointment to another patient.
Appointment Types
| Appointment Type | Who will I see? | When to book this appointment |
|---|---|---|
| GP Appointment | General Practitioner | New medical condition Referrals to specialist care Medication review Worsening pre-existing condition Med3 ‘fit note’ requests Blood test referrals Contraception (initial discussion with nurse) |
| Nurse Appointment | Practice Nurse | Chronic disease management Asthma review COPD review Blood pressure management Diabetes review Contraception counselling Coil removals Sexual health check Cholesterol review Wound care Cervical Screening Spirometry Administration of some injectable treatments initiated by hospital Vaccinations: Influenza (in ‘flu clinic’), Childhood immunisations (in baby clinic), Pertussis (whooping cough) for pregnant women, Travel vaccinations |
| Health Care Assistant Appointment | Health Care Assistant | New patient health check Blood pressure checks 24 hour blood pressure monitoring ECG Wound Care follow-ups B12 injections Spirometry Wax removal Healthy eating Smoking cessation advice Clip/stitch removal INR clinic Diabetic Review (shared clinic with nurse) COPD Review (shared clinic with nurse) Urine test |
| Pharmacist Appointment | Practice Pharmacist Cluster Network Pharmacist | Medication reviews Management of novel oral anticoagulation medication Arranging blood test monitoring when required for medication Acute (non-repeat) prescription requests Synchronisation of monthly prescriptions Management of shared care drugs (e.g.Methotrexate, Azathioprine, Sulfasalazine etc.) Chronic (persistent) pain medication requests |
| Surgery ‘POD’ | Walk-in to use POD in reception area | Blood pressure checks Record weight Record smoking status |
Request a home visit
House calls are for patients who are housebound due to illness or disability.
All patients requesting house calls will be telephoned back by a GP. Transport difficulties and other inconveniences are not acceptable reasons for requesting house calls. If you or a family member or friend has access to transport or if you can use public transport then please make every effort to attend the surgery for your appointment
Where possible house call requests should be made before 11am.
Access medical advice when the surgery is closed?
If you require urgent advice when the surgery is closed please call NHS 111 Wales free.
https://www.ambulance.wales.nhs.uk/en/315
https://111.wales.nhs.uk/
Alternatively please consider contacting your local community pharmacist if you require advice regarding a minor illness.
Your community pharmacist can offer free confidential NHS advice and/or treatments for a number of common health problems without you having to make an appointment with your GP. For list of common ailments covered by the scheme and age restrictions, click here.
Choose Well will help you decide if you need medical attention if you get sick. It explains what each service does and when it should be used.
Please call 999 if you require emergency advice.
Get my results?
Please contact the surgery via eConsult, allowing at least 3 working days for blood results and at least 10 working days for all other results. Alternatively, call the surgery (01792 898844) for your results after 3pm Monday – Friday.
Book an appointment with a midwife?
Please contact the surgery to book a midwife appointment. The Community Midwife is at Ty’r Felin Surgery on a Thursday.
Register an organ and tissue donation decision?
The legislation in Wales is ‘deemed consent’. This means that if you haven’t registered an organ and tissue donation decision (opt in or opt out), you will be considered to have no objection to becoming a donor.
Click here for further information.
Change my personal details?
If you change your name, address or telephone number please let us know as soon as possible.
You will need to complete and sign a ‘Change of Details’ form. You can find this here or in reception. We are unable to change these details over the telephone.