How Do I…?

How Do I…?

Click the buttons below to find the answers to our commonly asked questions – but if you have any further questions – please don’t hesitate to get in contact with the surgery.

Join the Practice?

Make an appointment?

Request a prescription?

Request a home visit?

Get my results?

Use eConsult?

Book a midwife appointment?

Change my personal details?

Access advice when the surgery is closed?

Register an organ / tissue donation decision?

Register a compliment or concern?


Join the Practice:

We welcome new patients who live within the practice boundary. This includes all of Gorseinon, Loughor, Penllergaer, Garden Village and Pontlliw.

New patients will be asked to complete an NHS (‘GMS1W’) registration form and a Ty’r Felin Surgery new patient health questionnaire.

The required forms can be found via the buttons below; alternatively please pick up a copy of the forms from the Practice Reception.

To complete your registration you will require a registration appointment with our Health Care Assistant (for blood pressure check and urine dipstick screen)  Alternatively please attend the surgery for a blood pressure check at our surgery POD in reception; and drop a labelled urine sample for a screening dipstick test at reception (WHITE top bottles available in reception).

If you are take any regular medication then you will require a triage appointment with a GP. For information on our controlled medication policy click here.

Please see our ‘Guide to our Services’ leaflet via the button below.  The information will also be found within these website pages.


Make an appointment:

Please explore the information on this website to see if any other services meet your needs first.

The surgery operates a telephone triage system for GP appointments. The receptionist will ask you for a contact number and a brief description of your problem.  This information helps the triage doctor prioritise calls.

If you request an appointment you will be called back the same morning or afternoon by a doctor to discuss your problem.  If required the doctor will offer a face-to-face appointment that day. 

Please call the surgery between 8am – 10am and 2pm – 3.30pm to arrange a triage appointment. 

Triage times may be closed early if maximum capacity is reached. Calls made outside these times are for emergencies only.

Please note we are unable to accommodate requests for a particular doctor on a Monday or Friday.  We can accommodate requests for a male or female doctor.

Appointments with locum doctors are also available at times when partners are away or at times of peak demand. The practice usually will employ locum doctors who have worked at the practice regularly for several years and are familiar with the patient population and the surgery setup.

Nurse appointments can be booked via the telephone or at Reception.

Patients are asked to cancel appointments they no longer need. Doing this in good time means we can offer the appointment to another patient.

Appointment TypeWho will I see?When to book this appointment?
GP AppointmentGeneral PractitionerNew medical condition
Referrals to specialist care
Medication review
Worsening pre-existing condition
Med3 ‘fit note’ requests
Blood test referrals
Contraception (initial discussion with nurse)
Nurse AppointmentPractice NurseChronic disease management
Asthma review
COPD review
Blood pressure management
Diabetes review
Contraception counselling
Coil removals
Sexual health check
Cholesterol review
Wound care
Cervical Screening
Spirometry
Administration of some injectable treatments initiated by hospital
Vaccinations: Influenza (in ‘flu clinic’), Childhood immunisations (in baby clinic), Pertussis (whooping cough) for pregnant women, Travel vaccinations
Health Care Assistant Appointment Health Care Assistant New patient health check
Blood pressure checks
24 hour blood pressure monitoring
ECG
Wound Care follow-ups
B12 injections
Spirometry
Wax removal
Healthy eating
Smoking cessation advice
Clip/stitch removal
INR clinic
Diabetic Review (shared clinic with nurse)
COPD Review (shared clinic with nurse)
Urine test
Pharmacist AppointmentPractice Pharmacist Cluster Network PharmacistMedication reviews
Management of novel oral anticoagulation medication Arranging blood test monitoring when required for medication
Acute (non-repeat) prescription requests
Synchronisation of monthly prescriptions
Management of shared care drugs (e.g.Methotrexate, Azathioprine, Sulfasalazine etc.)
Chronic (persistent) pain medication requests
Surgery ‘POD’Walk-in to use POD in reception areaBlood pressure checks
Record weight
Record smoking status

Request a home visit:

House calls are for patients who are housebound due to illness or disability. 

All patients requesting house calls will be telephoned back by a GP.  Transport difficulties and other inconveniences are not acceptable reasons for requesting house calls.  If you or a family member or friend has access to transport or if you can use public transport then please make every effort to attend the surgery for your appointment

Where possible house call requests should be made before 11am


Access medical advice when the surgery is closed?

If you require urgent advice when the surgery is closed please call NHS 111 Wales free.

https://www.ambulance.wales.nhs.uk/en/315

https://111.wales.nhs.uk/

Alternatively please consider contacting your local community pharmacist if you require advice regarding a minor illness.

Your community pharmacist can offer free confidential NHS advice and/or treatments for a number of common health problems without you having to make an appointment with your GP. For list of common ailments covered by the scheme and age restrictions, click here.

Choose Well will help you decide if you need medical attention if you get sick.  It explains what each service does and when it should be used. 

Please call 999 if you require emergency advice.


Get my results?

Please call the surgery (01792 898844) for your results after 3pm Monday – Friday


Book an appointment with a midwife?

Please contact the surgery to book a midwife appointment. The Community Midwife is at Ty’r Felin Surgery on a Thursday.


Register an organ and tissue donation decision?

The legislation in Wales is ‘deemed consent’.  This means that if you haven’t registered an organ and tissue donation decision (opt in or opt out), you will be considered to have no objection to becoming a donor. 

Click here for further information.


Change my personal details?

If you change your name, address or telephone number please let us know as soon as possible. 

You will need to complete and sign a ‘Change of Details’ form.  You can find this here or in reception.  We are unable to change these details over the telephone.


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