Additional Information

Additional Information

Compliments and Concerns

Data Protection

Staff Training

Language Services

Patients Rights and Responsibilities

Zero Tolerance

Data Protection:

The Practice is registered with the Information Commissioner under the Data Protection Act 2018.  We hold your medical record so that we can provide you with safe care and treatment.

Our full privacy notice can be found here: English version | Welsh version

The information we hold on our patients will only be disclosed to authorised individuals for the purposes of health administration and services.

The staff at Ty’r Felin Surgery take your confidentiality very seriously and are bound by the same code of confidentiality as the doctors. 

Under the General Data Protection Regulation (GDPR) you have the legal right to apply to access your health records. It also allows you to give permission for someone else (for example a relative or carer) to apply to see them on your behalf. 

The Surgery is deemed to be a public authority under the Freedom of Information Act 2000.

For training and monitoring purposes we record all calls to and from the surgery.

Lastly, we use cookies on our site to optimise its performance and our service. You can review the Cookie Policy here.

Staff Training:

All surgeries in Swansea Bay University Health Board are closed for a Wednesday afternoon every quarter for staff training and further education.

There will be posters at the surgery as well as a notice on our website when the surgery is due to closed.  Medical advice can be accessed via 111 during these times.

Language Services:

If you require an interpreter please inform our administrative team when contacting the surgery.

The Practice has an “Active Offer” for Welsh Language.  We have a part time Welsh speaking receptionist and a Welsh speaking GP.  Our self-service booking-in system also allows patients to register their arrival for their appointments in Welsh should they choose to do so.

Patients rights and responsibilities

Practice Values

  • We will treat you with courtesy, respect and sensitivity.
  • We will offer advice and seek to inform you of steps you can take to promote good health and avoid illness.
  • We will involve you as much as possible in the making of decisions around your health and treatment.
  • You will receive appropriate information regarding your medical condition and treatment.
  • We will provide you with emergency care promptly when you need it.
  • All information about you is treated as confidential.
  • We respect your religious and cultural beliefs.
  • We will show no discrimination to our patients and will treat everyone as an individual.
  • The practice team (both clinical and administrative members) participates in regular professional development.
  • We will keep you informed of our services and any developments through our website, notice boards and information screens in reception.

Patient Responsibilities

  • Please treat our Practice Team with courtesy and respect. 
  • Please understand that consultations are for one person only. An appointment should be booked for each person requiring medical advice.
  • Please notify us of any change of name, address or telephone number.
  • Your health is your own responsibility, which we can help you with but cannot take over for you.
  • Please let us know if you are unable to attend an appointment; this could be offered to someone else.
  • Home visit requests are for those who are truly housebound or too unwell to travel to the surgery. Where possible please contact the surgery before 11am to request a home visit.
  • Please read the information on our website or in our practice leaflet for the procedure for requesting repeat prescriptions. 
  • Patients moving outside the practice area will be asked to register with a GP surgery providing care to that area.

Click here to read the ‘your information, your rights’ booklet by the NHS.

Zero Tolerance:

We aim to treat our patients courteously at all times and expect our patients to treat our team in a similarly respectful way.  Our practice team has the right to work in an environment where they are protected from any harm.  We do not tolerate any threatening, abusive of violent behaviour against any of the team or patients.

If a patient or anyone attending the surgery is violent, abusive or aggressive we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.  A letter of explanation will be sent to the patient explaining the reason for removal.

Controlled Medication Policy

Ty’r Felin Surgery will provide for the general medical needs of people suffering from substance  misuse.  However we will not provide any patient with a source of drugs that is not necessary in their treatment.

Therefore, if you are on any of the following medication, proof from your previous surgery is required:  Diazepam, Nitrazepam, Lorazepam, Temazepam, Dihydrocodeine, Zopiclone , Tramadol, Morphine Sulphate, Oramorph, Pregabalin, Gabapentin etc.

We as a Practice will also introduce a reducing regime where appropriate to patients who are on some of the above drugs.  Any patient who has substance misuse problems will be offered referral to an agent with expertise in this area.

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