What is eConsult?
eConsult is a way to contact your own NHS GP practice online for free, quickly, and safely. It is easy to use and will give your doctors all the information they need to triage and ensure every patient gets the care they need.
What type of response will I receive?
All eConsults are triaged by a GP by close of play the next working day and urgent problems are prioritised. The response can be in many forms including email, phone call and/or someone contacting you to book a face-to-face appointment.
When will I receive a response?
We aim to respond by close of play the next working day (or sooner). However, on occasions, there can be a delay and we keep patients updated by email. For urgent matters, we aim to respond within three working days and for routine within five working days. If you feel the condition has worsened, please contact the practice, NHS 111 or 999 as appropriate.
Will I be seen?
The clinican triaging or responding to your eConsult will determine whether you need to be seen. If you need a face to face appointment, you will be given one. Alternatively, it may not be necessary for you to be seen and the problem may be resolved remotely.
I have submitted an Administrative Help eConsult – When will I get a response?
Administrative eConsults will be responded to within 3 working days. If there are any delays, we will keep you updated by email.
When I try to complete an eConsult, the system kicks me out and asks me to contact the practice or NHS 111
Please contact the practice and inform them. You will be advised how the medical condition will be best resolved. Contact NHS 111 when the practice is closed or 999 in an emergency.
Fit Notes and Results
You can now request a ‘fit note’ (or Statement of Fitness for work, sometimes referred to as a ‘sick note’) and receive your test results by clicking the button below. Please fill in the e-form with as much information as possible and allow 3 working days for completion. For test results, please allow at least 3 working days for blood results and at least 10 working days for all other results.
COPD and Asthma
We are conducting some chronic condition health reviews for Asthma and COPD using eConsult. If you have been contacted or advised by the surgery please click on the relevant link to complete your review questionnaire. (Otherwise, please click here to make an appointment via the usual channels).
Travel Advice
Our nursing team offer travel advice and can assess your need for vaccination and antimalarial prophylaxis prior to travel. To help us offer the appropriate advice, please complete the form below. Alternatively, head to our ‘travel advice page’.